Saturday, 22 March 2014

Repairing my Asus Transformer TF300 Tablet

I went to the Asus Service Centre at Burn Road on 7 March 2014 (a Friday) to send my TF300 tablet for servicing. The problem with the power switch button had worsened tremendously, and no matter what technique I tried to depress the button, I just could not get the tablet to power on. I had called the service centre earlier, and was told that because the warranty had already expired, there will be a $60 diagnostic/labour charge. Replacement parts will be charged separately, should I decide to have the unit repaired after their initial investigation. I decided to risk a $60 gamble to send the tablet for repair. If it can be repaired, then I will regain a working tablet for only $60. If the replacement parts were too costly and I decide to not proceed with the repair, then I will only be out by $60.

Trivex Building at Burn Road is just 200 metres from the new Tai Seng MRT station (Circle Line), so getting to the service centre by public transport was relatively easy. The service centre was relatively quiet. There were only 2 customers ahead of me, so I was attended to within 5 minutes.

I showed the service officer the problem with the power switch, and told him that I had been able to, occasionally, power on the tablet. I also told him that if the tablet screen turns off due to sleep mode, it will be very difficult to turn it on because of the power switch problem. The service officer took the tablet, and told me that I will get a call within 5 working days with a quote for the repair.

On the evening (around 4 pm) of 14 March (the next Friday), I got a call from the Asus Service Centre. The service officer told me that there was some problem with the circuit board on the tablet, and a replacement board will cost $848!

Of course, this makes repairing the tablet pointless. At recent electronics fairs held at the Singapore Expo, the TF300 tablet was being sold for just $399. And that is with both the tablet and the keyboard dock. If you exclude the cost of the keyboard dock (which has its own battery), then the tablet itself is probably worth $299. It is a mockery to charge $848 for a replacement motherboard, when buying a brand new device will cost just one-third the amount.

I told the service officer that it does not make sense to repair the tablet. I also told him that I can give the faulty tablet to him so that he can salvage it for spare parts to repair other faulty TF300 tablets. But he said rules and regulations does not allow for this. He then said he will reassemble the tablet, and send me an email later to collect my unit.

Of course, I was pretty disappointed that it was so costly to repair something that appeared so trivial. To me, it is just a problem with the on/off switch, and the fact that I could occasionally get the tablet to turn on doesn't strike me as a cataclysmic fault on the motherboard that required its wholesale replacement.

In my mind, the replacement motherboard should at most cost $120. Together with the labour charge of $60, I estimated a maximum repair cost of $180 (I was willing to pay up to $200). But now, the total cost would be a ridiculous $848 + $60 = $908 to repair an already outdated device! Even Asus itself is selling their latest TF701 table for just $700 (brand new and with one year warranty).

But what hankered me most was the fact that I now have to pay the $60 labour charge to get back my non-working tablet. Although I knew this was a possibility before I sent my tablet to the service centre, the outcome still stung when it came true.

On Tuesday (18 March), Asus sent me the email to collect my tablet from the service centre. I went down the next day (19 March), resigned to the fact that I will have to pay $60 for nothing. However, I have already decided that the best way to make of this situation is to trade in the faulty tablet at the next computer show for a new gadget. Although Asus does not have a trade-in program, HP does, and during the last computer show, HP was offering a $50 trade-in for non-working tablets. If the trade-in promotion is still on, I will trade in the faulty TF300 tablet for one of HP new slates.

After the service officer handed my tablet over to me, I asked him wasn't I suppose to pay the $60 diagnostic fee first? I have seen the other customers ahead of me making payment for the repair charges at a separate cashier counter before they could collect their unit. He smiled and said there is no charge, since no repairs were done.

Immediately, the $60 cloud that had been hanging over my head disappeared, and my spirits were lifted. I thanked him for waiving the $60 charge. It is amazing just how happy a company can make their customers feel by simply doing the right thing, and not charging for something as nebulous as a "diagnostic fee". Sure, Asus have to spend money to run the service centre and to hire the staff to run it, and charging a "diagnostic" fee is not an unscrupulous thing to do to maintain the service centre. But surely this (the cost of maintaining a service centre) is peanuts compared to the advertising cost that they expend  routinely to promote their products? By waiving the $60 fee, Asus goodwill has created a happy customer in me, and I will be more likely to promote Asus products in the future because of this.

And the service centre itself is also a facet of the public relations department for Asus. Unfortunately, Asus service centre is still not top notch. Every one knows that it is ridiculous to charge a customer more for repairing a unit than buying a new one. If Asus is smart, then they should also have their service centre advising the customer to buy a new device, say with a discounted price (e.g. trade-in discount for the faulty device), and allowing the new device to be purchased on the spot. But the Asus service centre does not have a section for conducting such sales, so the opportunity is lost.

If a customer determines that it is ridiculous to pay more to repair than to buy a brand new device, the customer may decide to buy a COMPETITOR's device for the replacement instead of another Asus device. Asus then loses in 2 areas:
  1. The customer will be dis-enchanted with Asus for "gouging" on repair charges. Good will/feeling with the Asus brand is lost.
  2. Asus will lose the sale of a new device to its competitors.

Happy Postscript

Back home that evening, just as I was about to box the tablet and shelf it into the cupboard, I decided to depress the tablet's power on switch one more time just to confirm that the tablet is truly dead.

And a strange thing happened.

The tablet powered on immediately, displaying the usual lock screen with all my contact information.

I couldn't believe it. Didn't the service centre say that the tablet had a faulty motherboard, and that it was not repaired?

But there it is. The tablet is working, right as rain. And has been doing so for the past 4 days since it came back from the service centre. Some how, when the service centre reassembled the tablet to return it back to me, they must have inadvertently fix the on/off switch problem.

So, Asus had some how "repaired" my tablet despite everything. And thanks to the goodwill from Asus of waiving the diagnostic fee, I did not have to cough out $60 to get it repaired!

I am very happy now that the TF300 tablet is again in good working condition. But since I have now endeared myself to my new Samsung Galaxy Note tablet, I probably won't be using the Asus tablet on a daily basis any time soon.


Wednesday, 12 March 2014

Samsung Galaxy Note 10.1 (2014 Edition) Tablet

I bought this gizmo last week (01 March 2014) at the IT Show 2014 held at Marina Bay Sands. This is my THIRD Android tablet, and wow, the hardware specifications for this is the most souped up of all the tablets I've owned. If there is one thing about Samsung, they really know how to jazz up the hardware specifications.


Why?

I have been living comfortably with the Asus TF300T Transformer tablet for the past one 1.75 years. However, like the Archos tablet before it, the Asus tablet has been stricken with a power button problem. On the Monday evening of 24 February, I found great difficulty pressing the power button to turn on the Asus tablet display. I tried depressing the power button for 10 seconds to force a reboot, and occasionally, the tablet will reboot and then proceed to function normally. But once the tablet goes to sleep, I will face the same difficulty in getting the tablet to turn on again.

As the tablet is already one year and nine months old, the warranty has expired. So this was a great opportunity to excuse myself to splurge on a new tablet.

I wouldn't mind getting the Asus TF701T tablet as I like the build of Asus tablets. But unfortunately, the Asus TF701T is stuck with an outdated version of Android 4.2.

Ever since Google introduced Android 4.3 last year (July 2013), I had been waiting for Asus to come up with their firmware update for this. Android 4.3 fixes a very critical flaw in earlier versions of Android (4.2.x and earlier) with regard to Flash Memory support. The earlier versions of Android did not implement a function known as TRIM, which is critical for the proper functioning of computing devices using solid state storage. 

When you erase a file from the internal storage, the space that was previously occupied is marked as free for use. However, the storage space cannot actually be reused unless the flash memory is first "erased". Because Google forgot to implement TRIM support in Android 4.2.x and earlier, the storage space that can actually be used became lesser and lesser, even though the OS indicates that there is plenty of "free space". And the only way to "erase" the flash memory to reclaim the "free space" was to do a factory reset of the tablet.

With my old Asus tablet, running Android 4.2.1, I had performed this factory reset twice to clear the flash memory problem. After every 6 to 9 months, the device will slow to a crawl because the OS cannot find any real "free space" in the flash memory to write new files, even though the OS was reporting 16 GB of "free space" - all bogus. After the factory reset, the tablet will run like the wind for the next few months, until all the flash memory is filled up again.

With TRIM support in Android 4.3, the OS is able to "erase" the flash memory properly and reclaim the space dynamically. This eliminated the gradual slowdown of the tablet after a few months of use. 

Unfortunately, Asus appear to have diverted its attention to Windows 8 tablets, and have stopped the Android support for their flagship products like the TF300T. There is no Android 4.3 firmware update for every single Asus Android tablet excepting the Nexus 7 (Google provides the firmware updates for the Nexus devices). When Google released Android 4.4, which boasts of more efficient memory use, and Asus is still introducing Android tablets with Android 4.2, I decided to abandon Asus for a manufacturer who is more current with providing the latest versions of Android.

Strangely enough, in Singapore, the only manufacturer of Android tablets (non-Nexus) with Android 4.3 or later is Samsung! (Lenovo, Acer, Sony, Toshiba, as well as Asus - only had Android 4.2 tablets).

It is imperative for me that any new Android purchase include the Android 4.3 OS as a minimum, given my experience with the TRIM problem with flash memory. This means that my choice had been narrowed to just Samsung.

Now, although the Nexus devices will always have the latest Android version, I have already discounted Nexus devices because they do not have a MicroSD card slot. Despite all proclamations by Google, a MicroSD card slot is a must-have if you intend to keep a lot of media files like MP3, JPG/PNG, MP4 on your device. The internal storage of the device is never sufficient. The promise of cloud storage is absolutely bogus because transferring a GB of files over wi-fi is extremely slow, and if on 3G or LTE, you will pay through the nose for each GB of data you transfer over those networks. 

So for me, devices without MicroSD slots are ruled out.

Coincidentally, my Asus tablet failed on the same week as the IT Show 2014. And at the exhibition, Samsung introduced a new 12.2 inch tablet (the Galaxy Note Pro 12.2 Wi-Fi) retailing at S$1098, and slashed the price of the Galaxy Note 10.1 Wi-Fi (2014 Edition) by S$100 (from S$798 to S$698). Their internal specs were comparable, so I decided to get either one of them. However, because I mainly use my tablet as an e-book reader and for browsing the internet, the 12.2 inch tablet was actually too large to use comfortably. It weighed 750 grams, and will be unwieldy to hold while standing in the MRT train. The 10.1 inch tablet only weighed 540 grams (which is actually 110 grams lighter than the Asus TF300T tablet), and whose smaller form factor is one that I have already grown accustomed to, and would also be easier to handle inside a crowded train. The fact that it is S$400 cheaper than the 12.2 inch tablet also clinched the deal for me.  

Impressions

A comprehensive detailed specification for the tablet can be found at various sites:
There are also very comprehensive reviews about the tablet by professional news organisations. So, I will not cover them in this post. Instead, I will describe my personal opinion about the ones that I care about most:


3 GB RAM

This tablet comes with a whopping 3 GB of RAM. Most other tablets have only 1 GB of RAM. As most users should know, performance is better with more RAM.

However, despite the provision of so much RAM, the user interface on the tablet still stutters. There are comments that this is due to Samsung's TouchWiz interface being too resource hungry/poorly programmed.

In fact, I don't face the kind of lag/stuttering on my Asus Transformer.

Another interesting thing is the reappearance of frequent Forced Close issues when running programs. I have not experience this problem for a long time with my Asus Transformer tablet, and that has a meagre 1 GB of RAM. But the Samsung tablet faces this problem very frequently. In fact, I am encountering a Forced Close problem almost daily.

The Asus Transformer comes with a very lightly tweaked interface, so the bulk of the OS is almost pure Android. TouchWiz modifies Android quite heavily, so I suspect that all these Forced Close issues - despite the generous 3 GB RAM, must be due to poor memory handling by the TouchWiz interface.

Hopefully, future software updates (including Android 4.4) will fix these TouchWiz problems.  

2560 x 1600 pixel 10.1 inch Super LCD Screen

Small fonts are easier to read on this screen than the Asus TF300T, which only has a 1280 x 800 pixel 10.1 inch screen. Letters are indeed sharper and more legible. 

On my Asus tablet, I typically set the screen brightness to 10%. For this Samsung tablet, I need to set the brightness to 20% for the same level of reading comfort. 

2560 x 1600 pixel (approx 299 pixel per inch) may be overkill for reading, and drains more battery power. But this is the trend for displays.

Also, I suspect that the high resolution display is partly the cause of the lagginess/stuttering problem with the user interface. The Asus tablet, despite its lower 1280 x 800 resolution, never has the laggy/jerky/stuttering problem that I find with the Samsung tablet. The jerkiness is especially noticeable when browsing a big web site.

Also, I believe that the high resolution display is responsible for the "warmness" of the tablet. Even when I am just running my e-reader (CoolReader) or my browser (Dolphin) program (with "Power Saving" mode enabled), the tablet feels warmer to the touch than the Asus tablet.  

32 GB Built In Storage / SDHC microSD Slot (supports up to 64 GB)

The tablet comes with 32 GB of built-in storage, like my old Asus tablet. However, because of bundled apps ("bloatware"), the Asus tablet gave me only 27 GB free. The Samsung tablet was bundled with bigger apps, and out of the box, I only had 25 GB free.

This is why it doesn't make sense to get tablets with built in storage of 16 GB or less. With 7 GB already taken up by the system and bundled apps, a 16 GB machine will only be left with 9 GB of storage. 9 GB is probably insufficient if you intend to load a lot of programs or store lots of files (particularly media files). I am curious why Samsung bother to even produce tablets with only 16 GB of built-in storage. For such premium products, surely 32 GB should be the minimum?

I like the fact that there is sliding door cover over the microSD slot. In the Asus and Archos forums, there have been reports of people losing their microSD cards when they pressed the card in the microSD slot accidentally and ejected the card out of tablet. On the Samsung, this will not happen because of the cover door.

Unfortunately, the price of 64 GB microSD cards are still very expensive. While I can get a 32 GB microSD card for $22, a 64 GB card retails for $70. For $70, I can buy three pieces of 32 GB microSD cards (96 GB of storage in total).

Exynos Octa-Core CPU

The tablet uses Samsung's Exynos CPU, which contains 4 cores of Cortex-A15 running at 1.9 GHz, and another 4 cores of Cortex-A7 running at 1.3 GHz. And although there are 8 cores, the CPU can only activate either the four A15 cores, or the four A7 cores, but never the 8 cores simultaneously. The faster (and more battery draining) A15 cores are used for "heavy/resource intensive" tasks (playing games, multi-tasking), while the slower A7 cores are used for light tasks such as downloading emails in the background/maintaining the alarm clock.

In comparison, my Asus tablet runs on an Nvidia Tegra 3 CPU with a quad core Cortex-A9 running at 1.2 GHz. 

However, as I have enabled "Power Saving" mode on my Samsung tablet, I presume that to mean that the CPU will typically use only the four Cortex-A7 cores running at 1.3 GHz, which might speed-wise be the same as my Asus tablet.   

S-Pen

I won't be using the S-Pen stylus much, since I am primarily using my tablet as an e-reader. However, I like its availability. There are many possibilities for using a stylus if you are doing sketching, or if you prefer to jot down notes in freehand. I can also see commercial applications making use of the stylus for signatures. However, if I were to develop an Android app using the stylus, it may be restricted to just the Galaxy Note tablets manufactured by Samsung.





Another problem I have with the stylus is that my worry that it will "scratch" the screen. This is a common problem with the Windows Mobile PDA/phones and the Palm Pilots I owned many years ago. It is necessary to protect the screen from stylus scratches by affixing a screen protector. However, in the user manual, Samsung do not encourage using a screen protector as it will cause the Wacom digitizer (the S-Pen) to not work properly. Perhaps the famed Gorilla Glass is "scratch" resistant, and is thus less proned to scratches unlike the earlier devices. But I won't test this out as I simply won't be using the S-Pen that constantly.

Magnetic Sensor / Tablet Casing

One advantage of buying a Samsung tablet is the range of third party accessories available. For my Archos and Asus tablets, I simply could not any tablet cases from third-party manufacturers, and always had to buy the "expensive" ones from the manufacturer. The Archos case was actually $80 (although I bought it at $45 at a clearance sale after a year of waiting), while I bought my Asus sleeve case for $68.

For Samsung tablets, third-party cases were widely available, and at the IT Show, I saw a fair number of cases for the Galaxy Note 10.1. However, Samsung actually produced an earlier "Galaxy Note 10.1" (model N8000) and the new "Galaxy Note 10.1 (2014 Edition)" (model SM-P600), and their form factors are just different enough that a case that fits the N8000 will not fit the SM-P600. Luckily, I did a Google search and learnt of the difference, so I made sure I bought a case that fits the SM-P600 model.

The case that I bought is from a manufacturer called Kakusiga. It is a pretty nice white "book cover" case for a reasonable price of $25.


After I inserted the tablet into the casing (some force is needed to seat the tablet inside the plastic protective shell - watch this Youtube video for an idea on how the plastic shell looks like), I discovered that I was actually able to turn off the tablet by simply closing the lid over the front of the tablet. Apparently, there is a magnet embedded in the lid, and when the tablet's magnetic sensor detects the magnet, the tablet turns itself off. When the cover is opened, the tablet will automatically turn itself on.

Although it was quite magical to see the automatic turning on and off of the tablet by simply opening or closing the lid, I discovered 2 big problems.

  1. When opening the cover, I will flip the lid from the front of the tablet all the way to the back of the tablet. Unfortunately, the tablet's magnetic sensor is too strong, and it detects the presence of the magnet even when the lid is over the back of the tablet, and powers off the tablet.

    This has been really problematic because I need to fold the lid over the back of the tablet so that I can hold the tablet with one hand for my e-reading. So every time I open the lid and fold it over to the back of the tablet, the tablet will power on, and then immediately power off. I have to press the Home key to power on the tablet again.
     
  2. Even though the tablet is now powered on, because the tablet detects the presence of the lid's magnet, Samsung's TouchWiz software is "tricked" into thinking that the lid is covering the front of the tablet. Because of this, TouchWiz will not allow me to open the Android Notification Tray by swiping down from the top of the screen to the bottom of the screen. If I want to open the Notification Tray, I must first flip the lid away from the back of the tablet so that it doesn't touch the back of the tablet.

    This is really irritating because when I receive an e-mail notification, or if I wish to activate or deactivate wi-fi/bluetooth/flight mode, or if I want to adjust the screen brightness, I cannot easily open the Notification Tray via the downward swipe if the lid is touching the back of the tablet. I must first separate the lid from touching the back before I can open the Notification Tray. But if I then fold the lid back over the tablet's back, the magnetic sensor will then proceed to power off the tablet.

I searched the forums, but was not able to find any suggestion about a software setting that can disable the magnetic sensor. Despite the plethora of settings available to configure TouchWiz, there is not a single one for disabling the magnetic sensor to automatically power on or power off the tablet. 

In fact, most of the other people who have been aggravated with the same problem resorted to buying a new tablet case - one without a magnet on the lid. However, as the current case costs $25, buying a non-magnetic case seems a waste of money. Hopefully, Samsung will provide some way to disable the magnetic sensor in a future update in the firmware.

I was hoping that there was an app that will provide this capability. I found one called Magnet Unlocker  by Rubber Big Pepper that seemed to fit the bill, but unfortunately, I can't get it to disable the magnetic switching. The app itself was a bit confusing. There is a checkbox called:

[  ]  Unlock device using magnetic field sensor

[  ]  Lock device using magnetic field sensor

And there are 2 buttons labelled [Enable Unlocker] and [Disable Unlocker]

I tried all combinations that are possible, but it didn't perform what I wanted. I think this app is designed for tablets that have a magnetic sensor, but whose firmware do not provide the magnetic switch on/off capability. For such tablets, running this app will provide the capability to turn off the tablet by closing the lid. Unfortunately, this app cannot disable the magnetic switch on/off functionality provided by another program such as the TouchWiz that is already running.

Charging via the Micro USB Port

One of my complaints with my Archos and Asus tablets were their use of proprietary chargers. With the Note 10.1, I can finally charge the tablet via its micro USB 2.0 port. As Asus was charging $60 for the proprietary TF300 charger, I gave up on the idea of buying a 2nd charger to carry around with me. I do not have this problem now that I can charge from anywhere using just a standard micro USB 2.0 cable. The ability to finally charge the tablet via the micro USB 2.0 port was a godsend.

However, charging over the micro USB 2.0 port is extremely slow. The Asus tablet can be charged from 15% to 100% in just 1 hour using its proprietary charger. With the Samsung tablet and its provided USB charger, it took almost 1 hour to charge from 15% to 25% ! Charging the tablet to 100% took another 7.5 hours. 

Also, Samsung provided a micro-USB cable that was just 1 metre long. That is too short. Asus did the right thing with its proprietary charger by providing a cable that was 2 metres long. Trust me, if the power outlet is near the floor, a 1 metre long cable will not be able to reach the top of the table. 

As I did not want to put my tablet on the floor every time I need to charge it, I spent $10 to buy a 2 metre long micro USB cable from the Popular Book Store at Northpoint. It is really surprising that the Challenger outlet at Northpoint did not stock micro USB cables (they had a lot of Apple iPhone cables though). The other computer retailer, CyberActive, did sell micro USB cables, but they were only 1 metre long (and cost $10 too), which was what I already had. Thus, I was really surprised that I could get what I wanted - a 2 metre long micro USB cable - from a non-computer retailer such as Popular.

Battery Life - 7.5 Hours

Due to the premium hardware specs on this tablet, the battery depletes pretty rapidly. According to many review sites, a full battery charge will run down in approximately 7.5 to 8.5 hours. Coincidentally, that is also the amount of time I took to charge the battery from 15% to 100%.

The wi-fi is a big drain. With wi-fi activated, I lose about 10% of battery per hour. If I activate Flight Mode - which turns off all wi-fi radios - the battery loses only 5% per hour. The battery duration is not as fantastic as the one on the Archos (10+ hours with wi-fi) or the Asus (9+ hours with wi-fi). Battery life is a price we pay dearly with for all this fanciful hardware that comes with the tablet.

In fact, Asus was selling the Asus T100 Windows 8.1 tablet for a mere $599, which boasts of an 11 hour battery life. Lenovo was selling an Android Yoga tablet for just $529 which claims an 18 hour battery life. However, the Asus T100 runs Windows 8.1, and I despise the Metro interface (I prefer the home screens and icons and widgets design of Android). The Lenovo was interesting, but its specs were very similar to my spoilt Asus Transformer TF300T, and having already used that for close to 2 years, I just wanted a tablet that was more powerful than the Asus TF300T. How nice it would be if the powerful specs on the Note 10.1 tablet was also accompanied by an 18 hour battery!

The Note 10.1 tablet uses an 8220 mAh Lithium polymer battery. One of the free gifts with my tablet purchase was a 9000 mAh Power Pack. Samsung was wise to include a Power Pack that has enough capacity to fully charge the tablet. However, this 9000 mAh power pack is bulky and heavy. Also, it took almost a full day to charge it with the Note 10.1 USB charger. According to the manual, it requires 18 hours to charge the battery pack using the USB charger! 


It is unfortunate that Samsung is not able to provide faster charging for these tablets. The new 12.2 inch tablets from Samsung (the Galaxy Note Pro 12.2) comes with a micro USB 3.0 port. I wonder if the new USB 3.0 port on the Note Pro 12.2 provides faster charging than the Note 10.1 USB 2.0 port.

Software

Samsung provided its own Samsung Apps store. I discovered that the tablet came with the following freebies which were useful to me:
  • 50 GB of Dropbox for 2 years
  • Evernote Premium for 1 year
The full list of software freebies can be seen here. There were quite a number of free software (New York Times, Bloomberg BusinessWeek), but I don't find them as useful. They were automatically downloaded and installed from the Samsung Apps store after I have set up my tablet.

The presence of this alternative app store just serves to highlight how amazing the Google Play store is. It is possible to use the web site of Google Play to download apps to any of my Android devices. However, this is not possible with the Samsung Apps web site, so apps that I want to install from Samsung Apps must be done via the app already pre-installed on the tablet. Also, some of the apps require using KIES to download and install on the tablet. That is not really user friendly.

Samsung did this because they wanted an independent store that will also work with their Windows Phone and Tizen devices besides Android. However, the execution is quite mediocre. It reminds me of the TouchWiz experience. Although TouchWiz has a lot of things going for it, its laggardly behaviour is quite disappointing, reflecting poorly on the polish of Samsung software/programming skills. The Samsung Apps store is another facet of this.

However, Samsung has come a long way. When I bought my first Samsung feature phone (the Ultra Edition 8.4), the software that accompanied it was absolutely dreadful. Later, when I bought the Samsung Galaxy S (Super LCD), the software was still bad, but significantly improved. Although the software/firmware on the Note 10.1 is bloated and suffers from sluggish performance, stuff like Multi View, Air View and Air Command are nothing short of amazing.

As I don't use the stylus much, I don't use Air View or Air Command as extensively. But Multi View is something that I use almost every day, as it allows multi-tasking (2 concurrent apps) on Android, something which even Google Nexus devices do not have.

Multi View is how Microsoft should have done their original Metro multitasking interface when Windows 8.0 was first launched. In Metro, the widths of the 2 running tasks were hardcoded to 75% and 25% of the screen width. Multi View allows the user to decide how to resize the width of the 2 concurrent windows.  

In Air Command, you can use the stylus to draw a Pen Window to run another app in a user resizeable/moveable window. Pen Window however is restricted to running a few apps within the small window, unlike Multi View which seems to support a larger number of apps.

I do have a quibble. The S-Pen software doesn't seem to offer a good handwriting recognition utility that will work with any third party app. In the Windows 8 tablets, there is a pretty good handwriting recognition utility that will work with Notepad, Wordpad, or any other program. The S-Pen handwriting recognition seems to work only with the S Note app, but not with other apps.
 

Final Thoughts

The pace of hardware innovation on tablets is slowing. New iterations of tablets generally come with more RAM, more storage, more screen area, more CPU cores, more camera mega-pixels. There isn't any new breakthrough component that will make one gasp with excitement. 

With hardware improvements plateauing, the only way for manufacturers to stand out is with more gimmicks (thumb print scanner), or with more innovative software. As the hardware that Samsung is providing is already top notch, Samsung should strive to improve on the firmware/software by optimising the tablet for performance or battery life. I hope Samsung will roll out the update to Android 4.4 for the Note 10.1 quickly, and to vastly improve its responsiveness.

Friday, 13 September 2013

My New HP Envy Touchsmart 15-J006TX Notebook

I bought this notebook in the Comex 2013 computer show at Singapore Expo last Saturday (07 September).



Introduction


Acer Aspire R7 Notebook


I have been wanting to get a new touchscreen computer with Windows 8 for the longest while so that I can write some Metro programs using Visual Basic. Microsoft, in their infinite wisdom, have made Windows 8 a mandatory requirement for developing Metro programs (either for Windows 8 or for Windows Phone 8). I did not want to update my Windows 7 workhorse (an Asus N61J notebook) after having experience the horrors of Windows 8 on a non-touch screen computer. Unfortunately, over the past year since Windows 8 was launched, not a single Windows 8 notebook met my expectations for an acceptable technical specifications/price tradeoff. The ones which met my technical specifications were too expensive, and the ones that were within my budget (less than $2000) did not meet my technical requirements.

In fact, I have went to the previous December 2012, March 2013, and June 2013 computer shows, always walking away from each one without finding that notebook that incorporates that perfect combination of price, fit, and finish. After the June 2013 exhibition, I actually found a notebook whose design I quite liked: the Acer Aspire R7.



http://www.acer.com/aspirer7/en_SG/

I didn't mind the odd placement of the trackpad, because I am not a trackpad user. For heavy duty programming, a dedicated mouse is essential. In all the notebooks that I have used since 1995, I think I spent 99.9% of the time on them using a mouse. Trackpads are useful (they are definitely better than the trackball mouse), but they are just not as precise nor as fast as a real mouse. For productivity, a real mouse is always required.

I would have bought the Acer Aspire R7 except for one teeny weeny detail: Acer doesn't sell the model with the Core i7 CPU in Singapore. For some strange reason, Singapore has been relegated with the inferior model with the slower Core i5 CPU. I don't know Acer marketing strategy, but if I am a consumer who is going to spend top dollar for a quirky design, I will be willing to pay a little more to get the model with the top end CPU. But unfortunately, that was not to be. Singapore does not get the Core i7 version of the Aspire R7, and as such, Acer does not get me as a happy customer.

(Note: the Core i7 version of the Aspire R7 is available in countries like Netherlands. Acer does make them - but chose not to offer that version in Singapore.)

Prior to September, I learnt that although Acer was still not bringing the Core i7 version of the Aspire R7 to Singapore for Comex, they were bringing the Acer Aspire V7-582PG with a Core i7 chip and more RAM (12 GB on the V7 versus 8 GB for the R7), and retailing at the same price as the Aspire R7, SGD$1698. The V7 has the boring design as all traditional notebooks, with the non-swivelling screen and the usual placement of the trackpad before the spacebar. However, it came with a 4th generation Haswell series i7-4500 chip (which is more powerful than the R7's 3rd generation Ivy Bridge i5-3337U chip), and more RAM, and since they were both $1698, I decided that perhaps I will get the Aspire V7 notebook.

And then, I discovered the HP notebook at Comex.

The HP Advantage


Since I was getting a traditional looking notebook computer, I decided to browse through the catalogues from other manufacturers for their offerings with equivalent specs. For my notebook, I required this as the basic minimum:

- Core i7 CPU
- 1 TB hard disk
- 8 GB RAM
- 15.6" touchscreen
- less than $2000

The Acer Aspire V7 had became my baseline following my disappointment with Acer's decision not to bring in the Core i7 of the Aspire R7. The Aspire V7 was the cheapest among the competition.

And then I noticed the HP brochure for the HP Envy Touchsmart 15-J006TX retailing for $1799, just $100 more than the Acer Aspire V7, and I couldn't believe my eyes:

1. The HP comes with a true quad-core Haswell i7-4702MQ chip running at 2.2 GHz. The Acer comes with a slower dual-core i7-4500U chip running at only 1.8 GHz.

2. The HP comes with a whopping 16 GB of RAM, topping even the 12 GB RAM on the Acer.

3. The HP comes with FOUR USB 3.0 ports. In contrast, Acer is stingily offering just one USB 3.0 port, and two USB 2.0 ports.

4. One of the HP USB 3.0 port is also a USB charging port, which means that when the notebook is off, you can still use that USB port to charge your handphone/MP3 player's battery. The Acer does not come with any USB charging port.

5. Although I don't really need an optical drive, the HP provides a free USB external DVD drive. The Acer does not come with any optical drive.

6. The HP battery is user removable/replaceable. The Acer's battery is sealed inside the chassis (which means that you must send the notebook to Acer's service centre to have them change the battery for you).

And all these HP advantages for just $100 more than the Acer! I was sold.

(You can compare the specs for the HP and the Acer here:
- HP notebook specs
- Acer notebook specs

And amazingly, when I went down to Comex to physically buy the HP notebook, the salesman (from Newstead Technologies) offered me an instant $100 discount. This meant that the HP notebook price was only $1699, just $1 more than the Acer notebook's price. I was extremely pleased to be given this discount.


Things I Like


Backlit Keyboard


This is my first computer with a backlit keyboard. The backlight can be turned on or off from the [F5] function key. This is very useful for watching movies with the ceiling lights turned off, as I can now press the volume keys without fumbling for them in the dark. However, the keys caps themselves do not fully cover the hole where the key sits, so the backlight is leaking from all 4 sides of each key. It would be nice if the key cap fully covers the hole so that none of the backlight leaks through the edges of each key. I will need to pay attention to other computers with keyboard backlighting to see if they suffer from this problem. It may not really be an issue, but I find the light seeping from the key cap edges a bit jarring.

Finger Print Sensor


I have never owned a notebook with a finger print sensor before, but after using it to automatically log in to Windows, I am sold! This is really, really easy and convenient. And secure to boot. In fact, I think finger print sensors should be incorporated into devices like our handphones, so that we do not need to input a password to clear the lockscreen each and every time we need to use the phone.

If the finger print sensor technology can be used everywhere - including our own programs - we may even dispense with the need for changing our passwords every few months, as some applications force us to do. What is the purpose of a password? It is to authenticate and validate that we are who we say we are. And isn't a biometric value like my finger print the best authentication method there is? It may even dispense the need for carrying a security token as required by some applications that require 2-factor authentication. Unfortunately, all this hinges on the pervasiveness and ubiquity of finger print sensors. This is not the case at the moment.

HDMI to VGA Connector


Although the HP notebook does not contain a VGA port (it only comes with a HDMI port), which might be a problem should you need to connect the notebook to an old projector that only sports VGA ports, HP has actually supplied a "HDMI to VGA" converter in the box. The salesman who attended to me did not know this, and had told me that it was necessary to buy the converter separately (he said that such an accessory would cost about $50). I am glad that it was free.

Beats Audio


Beats Audio is one of the "selling points" of this notebook. I think the sound is very good, but frankly, I can't really tell the difference. I find the sound excellent on my Asus notebook (my Asus notebook boasts of SonicMaster sound), my previous Dell notebook with Creative Soundblaster sound, and my previous Compaq notebook with JBL sound.

I think if you pay more than $1000 for a notebook, you will get a system with pretty good sound. You really need to be a soundphile to be able to discern the differences between Beats Audio, Creative, JBL, and SonicMaster etc.


Things I Don't Like


Screen Tilt Angle is Limited


It is not possible to tilt the screen beyond 100 degrees. When the lid is opened and tilted as far back as it will go, the screen is actually blocked by the keyboard base, preventing it from tilting beyond 100 degrees.



I actually prefer to tilt the screen further back, to say about 110 to 120 degrees, but the design of the notebook prevents this. I overcame this by raising the front of the keyboard base, but it means that I will have to find stoppers to raise the front feet of the keyboard base every time I want to do this.

I think HP designed the screen this way because the screen is a touch screen. With this design, when your fingers are pressing against the touchscreen, the screen will not be pushed downwards because of the resistance against the keyboard base. The 100 degrees angle is probably the optimum angle that the HP engineers have deemed useful for a touch screen, which is why the tilt angle is restricted so. The need for a firm support at the back of the touch screen is why I much prefer the Acer Aspire R7 design, where the easel hinge will provide extremely firm support when the R7 is used in kiosk mode.

Up/Down Arrow Keys are Half Keys


As a programmer, I do a lot of editing, and I use the arrow keys a lot. I don't like the use of half keys for the Up and Down arrow keys that seems to be prevalent in all HP notebooks:



Even my old Asus notebook has full keys for the Up and Down arrows. I don't know why HP couldn't design theirs like Asus, and use full sized keys for these. With the half-sized up/down keys, I find myself constantly going in the wrong direction when I try to depress this key.

Since there is a numeric keypad, which can be toggled between numerics and arrow keys via the [Num Lock] key, I am now making myself use the [8] and [2] keys on the numeric keypad as the Up and Down arrow keys instead. However, it is not easy to learn a new keyboarding habit that has been ingrained into me from years of using keyboards with full sized Up and Down arrow keys.

Glossy Screen


I never did like glossy screens. They are too reflective, and the screen glare can make it difficult to do typing and programming.

Unfortunately, matte screens are not a standard offering nowadays. Normally, I will have to pay for and affix a matte screen protector over the LCD screen.

For this new HP notebook, I notice that the reflection is not as severe as my previous notebook. Although the display is still a glossy and reflective screen, the reflection seems a bit more diffused, and is not as bad as my Asus notebook.

I believe this could be because some newer touchscreens uses thinner glass, and the narrow glass width reduces the reflection considerably. For example, both the Apple iPad and the Microsoft Surface is supposed to use such glass, which reduces the amount of reflection and glare.

I am not sure if this is also the case with this HP notebook, although I think the iPad and the Surface are less reflective than this HP notebook. However, as the reflectiveness on this HP notebook is not as bad as the Asus, I will try to put up with it for a few more weeks before deciding whether I can live with the reflectiveness, or to shell out the money for a matte screen protector.


Changes I Made


Windows 8 Missing Start Menu


Honestly speaking, the Desktop mode of Windows 8 is severely hampered by the missing Start menu. When Microsoft deliberately removed the Start menu from the Windows 8 Desktop, they revealed themselves as caring only about their own benefit instead of their users concerns.

Is it really necessary to force everyone to abandon the Start menu? The new Metro Start screen doesn't make sense if you are running Windows 8 on a non-touchscreen computer, and you are only using the traditional keyboard and mouse for your inputs. Microsoft did not bother to consider usability for customers owning these non-touchscreen computers, and force the Metro Start screen to all and sundry.

Luckily, customers have an alternative. They simply stayed with Windows 7, and not bothered to upgrade to Windows 8. Which is really a pity because Windows 8 is actually quite a good operating system, marred by the flawed Metro Start screen for non-touchscreen users.

Most Windows users are extremely familiar with the Start menu, having been "trained" by Microsoft on this for the past 17 years (since 1995 with the introduction of the Start menu in Windows 95). Now, Microsoft is telling their customers to discard all their knowledge and experience with the Start menu for the new fangled Metro Start screen, which actually doesn't work well at all if your computer doesn't have a touchscreen! The Metro Start screen is absolutely inefficient for navigating if you can only use the mouse.

Also, the Metro Start screen forces the user to learn new ways of doing the same things. There is absolutely zero value-add.

What Microsoft should have done right from the beginning is to offer both the Metro Start screen as well as the traditional Start menu together in Windows 8, and let the users choose their preferred mode of operation. In fact, if Microsoft is user caring enough, they would have done that from the get go. Did they? Obviously not. Hence the huge hoo-hah and the negative backlash against Windows 8. If more than 90% of your customers prefer to use the Start menu on a non-touch PC, and you ignore them, then be prepared to suffer the consequences.

The backlash against Windows 8 has grown into an animosity against Microsoft in general, producing vitriol against everything Microsoft has introduced this year, such as Surface, Windows RT, XBox One, and Windows Phone. It is sad that Microsoft has single handedly harmed themselves with this self-infliction. Apple, Google etc must be laughing their way to the bank at how Microsoft has handled things.

Ok. Enough of the Windows 8 missing Start menu rant.

Luckily, some kind folks have created a life saver utility called Classic Shell:

http://classicshell.net/

Classic Shell returns the missing Start menu to the Windows 8 Desktop, restoring much required sanity to Windows 8. There are other replacement Start menu utilities on the internet, but Classic Shell is free, and is good enough for me to unreservedly recommend it for all Windows 8 installations. Trust me, once you have installed a Start menu replacement like Classic Shell, you will stop your cursing and swearing at Microsoft for ruining your Windows experience.



My Classic Shell Menu

Function Keys Behaviour


In my previous notebook, if I press the [F8] function key, I will trigger F8. If I want to increase the volume, I need to press [Func][F8].

In the HP notebook, the behaviour has been swapped. If I press the [F8] key, I now trigger the increase volume action. If I want to trigger F8, I need to press [Func][F8] to do so.

That is, actions are now the default for the function keys. If you want to activate the traditional F1 to F10 triggers, you must press the [Func] key together with [Fx] key.

I think this makes sense if you are a consumer who only use the computer for typing emails, playing games, answering instant messages. A consumer is less likely to need the F2, F5 or F8 triggers, and more likely to want to perform actions such as increasing/decreasing the brightness/volume etc. However, for a programmer like myself, it is the reverse. I have to constantly use these function keys in programs like Visual Studio or SQL Management Studio, and I prefer to simply press [F2], [F5], [F8] to trigger them instead of [Func][F2], [Func][F5] or [Func][F8].

Luckily, there is a switch to swap the behaviour of the function keys. Unfortunately, this is not a switch that can be configured from within Windows itself. Instead, you must go into the BIOS to change this setting.

For HP notebooks, you need to press the [F10] (or [Func][F10]) key repeatedly when you power up the notebook to get into the BIOS setting. This is tricky to do because the notebook runs very quickly (thanks to the speedy CPU, I guess), and it may not be easy to time the pressing of the [F10] (or [Func][F10]) key correctly.

The steps are documented at this HP support page (link).

High Resolution Screen


The notebook has a resolution of 1920 x 1080 pixels, but only a physical screen size of 15.6 inches. This means that the pixels are very small, and text in the usual 10 point font that are very readable on my previous 15.6 inch Asus notebook with a 1366 x 768 resolution is now blindingly tiny in the HP notebook.

I have an external LCD monitor that is also a 1920 x 1080 resolution screen. However, that monitor is a 22 inches screen, which means the pixels are larger than the HP's one. 10 point font is also readable on that 22 inches screen.

This problem occurs because programmers did not design text to fit physical dimension measurements like inches or millimetres. Instead, programmers design their programs based on number of pixels. This is okay if all pixels are the same dimensions. However, with the increasing sophistication of technology, manufacturers have been able to squeeze more and more pixels into the same area.

For example, back in the 1980s, a 15 inch screen may come with only 640 x 480 resolution. The pixel dots are very large.

By the 1990s, the same 15 inch screen can now hold a 1024 x 768 resolution display. To fit more pixels into the same space, each pixel dot has to be smaller.

Now, the 15 inch screen holds a 1920 x 1080 resolution display. Each pixel is incredibly tiny as compared to the first generation.

However, if you are running a program designed with pixels instead of inches or millimetres dimensioning, a full screen program of 640 x 480 dots that looks perfect on a 15 inch screen back in the 1980s will look like it is displaying inside a postage stamp sized window if you run it on the 1920 x 1080 screen today, even though the screen is still 15 inches measured diagonally.

To display the 1980s program properly on a 2013 display, it is necessary to "scale up" the display output.

Unfortunately, there isn't really a global setting that can scale up all applications neatly. Programs written in the 1980s may need a scale up factor different from that of programs designed in the 1990s, and another factor for programs designed in the early 2000s. Windows have a crude scaling factor setting that can be applied on everything, but may make the output not as nice as it could be. It would be best if the individual applications provide some way of resizing the font. This way, these applications can be fine tuned manually to display the output in a manner that you are comfortable with.

For programmers writing new programs, I think it is essential that user interfaces are designed with all these conditions in mind. For example, if you are writing a program that can run on a 5 inch phone, a 10 inch tablet, a 15 inch notebook, a 22 inch monitor, or a 42 inch TV, you may need to simply layout the user interface elements for each form factor, and ignore resolution altogether. For instance, if you design a application with the 5 inch form factor in mind, then whether a 5 inch phone has a 480 x 800 resolution, or a finer 800 x 1280 resolution, or a super-fine 1080 x 1920 resolution, your program will scale itself properly because it was laid out for a 5 inch form factor, and not to some pixel dot resolution that did not consider the size of the pixel in mind.

Virtual PC/Hyper-V


As a programmer who need to support some legacy applications that can only run in Windows XP, it was essential that I can still run these Windows XP programs on my new Windows 8 operating system notebook.

In Windows 7 Professional edition, Microsoft provided a utility called "XP Mode" which was actually running a program called Virtual PC. Virtual PC provided users the capability to create and run "virtual machines" on top of their Windows 7 Pro machine. With Virtual PC, you can create a Windows XP virtual machine to run all the legacy applications that are not compatible with Windows 7. (Note: the Virtual PC program is not provided in the Windows 7 Home Edition. Windows 7 Home Edition users need to use a free alternative, Oracle Virtual Box, to create a Windows XP virtual machine to run on top of their Windows Home PC.)

In Windows 8 (Professional), the equivalent utility to Virtual PC is called Hyper-V. I was tremendously relieved that Hyper-V can use the VHD files created by Virtual PC in Windows 7, which made the migration to Windows 8 much less fearful than I had imagined. If Hyper-V was not able to use my existing VHD files, I would have needed to create new Hyper-V virtual machines, install the Windows XP operating system in the new Hyper-V virtual machines, and then waste valuable time setting up the Windows XP environment inside the Hyper-V virtual machine. By being backward compatible with Virtual PC, my fears were allayed.

120W Power Supply Adapter


The HP notebook uses a 120W power adapter (existing notebooks typically use either a 65W or 90W power adapter).

I always like to carry a separate power adapter that I can keep in my notebook bag, so that I don't make the mistake of leaving the house without the notebook's power supply. I have committed this mistake more times than I remember, so buying a second power supply adapter for every notebook has always been on my list.

However, HP doesn't seem to sell this 120W power supply at their online store. And the 90W version that they list in their stored is priced at a whopping $171 !!! (link)

For reference, I normally pay only $40 for a 3rd-party power supply adapter for my previous notebooks. So far, the cheapest was for my old Dell Inspiron 15, which was only $30 from the Dell website.

Unfortunately, I have not been able to find 3rd-party 120W power supply adapters at Challenger or CyberActive (they have outlets at Northpoint Shopping Mall). So for the moment, I still have to remember to disconnect and carry the sole power adapter with me every time I pack up the notebook. Hopefully, these 3rd-party 120W power supplies will soon be readily available in the market, and more importantly, at a reasonable price ($171 is definitely not a reasonable price!)


Conclusion


I like this machine. It may not be perfect, and it may not have everything. However, it is truly value for money. I have always associated HP with "High Priced" products. I am really surprised with this notebook that HP can actually offer competitively priced products too.

I am already very happy with the huge improvements in the technical specifications over my Asus notebook. The old Asus notebook carries a first generation i7-720QM chip, which runs very slow and extremely hot, as compared to this HP speed demon with its cool-running Haswell chip. Other touches like 16GB RAM, four USB 3.0 ports, amazing touchscreen, is just added icing on a very delicious cake. And considering that I only paid $1699 (instead of the advertised $1799 list price) for this, I am one very happy camper with my new toy.



Sunday, 28 July 2013

Migrating my telco services from Singtel to M1

Last month, I migrated all my telecom services from Singtel to M1.

I am actually a happy Singtel camper since 1997. My fixed line, mobile line, and my ADSL internet service were all with Singtel. Although I have received offers from competitors like M1 and Starhub, I have never bothered considering switching providers. Singtel provided good service, and I was contented.

However, I have noticed recently that Singtel plans are no longer competitive. And their bundles are always more expensive than its competitors. Over the years, my perception of Singtel is that it has decided to focus only on 2 segments: the upper-middle class and higher segment of the market, and their MIO TV customers. Because of this focus, you will not get the best price from Singtel if you are not interested in MIO TV, or if you just want a budget plan.

Also, there is general agreement that all the 3 telcos are spending large sums to acquire new subscribers, and completely ignoring their existing customers. If you are an existing customer, you will not get a discount as generous as that given to new sign ons. Basically, all the telcos run on the same business strategy that do not reward customer loyalty, but encourage customer defection instead. Thus, if you want to get the best deal, you should sign on with a different service provider to get the goodies that are given to new customers. You are a fool if you stay with your existing service provider, as your provider will just take you for granted and will not give you the best deal that is suited for you.

This happened to me.

I received a mailer from Singtel in April telling me that as a long time MIO customer, I was entitled to a special plan to upgrade from my 3 Mbps ADSL internet service to a 150 Mbps fibre internet service for $45/month. Unfortunately, this fibre plan only comes with a free fixed voice line, but no mobile phone plan. If Singtel has a good CRM system, they ought to know that my existing MIO plan includes the mobile phone plan, so a promotion that is targeted at MIO customers should also include the mobile phone plan. But since Singtel is not interested in MIO customers any more (they are only interested in MIO TV customers), a promotion that is supposedly targeted at MIO customers doesn't even include the mobile phone service - which is a core component of the MIO plan. (I am not interested in switching to their MIO TV plans because the TV programs are inferior to those  offered by Starhub Cable TV - of which I am a subscriber).

 I went to Singtel's website to read up on this special $45/month fibre plan for MIO customers. From the website, it was apparent that this special offer is actually not exclusive to MIO customers, as anyone can actually sign on to the $45 plan directly from singtelshop.com (Singtel's internet shop), but NOT if you are a MIO customer! If you are an existing MIO customer, you cannot do any of these transactions over singtelshop.com, but must conduct them physically at their brick-and-mortar establishments, the Singtel Hello Shops that are sited in various shopping malls around Singapore.

Non-Singtel customers : You can subscribe to the $45 plan from singtelshop.com.
Existing Singtel MIO customer: Sorry! Please travel to a Hello Shop and join the physical queue at the shop to upgrade to this fibre broadband plan designed just for you!

Since the new fibre plan does not include a mobile line, I will need to get a mobile plan to maintain my mobile line. Now, when I signed up for the MIO plan many many years ago, Singtel upgraded me from my original iOne plan to the iOne Plus plan. However, the iOne Plus plan costs $26/month (the iOne plan was only $19/month), and it was overkill for my needs. iOne Plus comes with 100 minutes of outgoing calls, and 500 SMS messages. However, in all the years that I was on the MIO plan, I have never made more than 30 minutes of outgoing calls per month, and never more than 20 SMS messages per month. Right from day one when I upgraded to the MIO plan, the iOne Plus features were excessive of what I needed.

I saw from the singtelshop.com web site that Singtel actually offers an iOne Value plan at $15/month - which includes just 50 minutes of outgoing calls and 150 SMS messages per month, which matches exactly to my needs. So I decided that when I switched to the $45 fibre plan, I will ask to downgrade my mobile phone plan from iOne Plus to iOne Value.

So, I made my way to the Hello Shop at Causeway Point with the Singtel promotional letter to take up the fire broadband promotion. And that's when I got a rude shock.


  1. I cannot switch to the iOne Value plan. Although the plan was clearly listed on the singtelshop.com website, the customer officer told me that the Hello Shop and singtelshop.com are separate entities. This was truly ironical because as a MIO customer, I cannot subscribe to the fibre plan at singtelshop.com, but has to do so at the Hello Shop. But the Hello Shop only offers the expensive phone plans, and not the budget plans from the singtelshop.com. I can only remain with my existing iOne Plus plan from the Hello Shop. Apparently, if I was a new customer, I would not even be able to sign on to the iOne Plus plan either. The Hello Shop only sells Singtel's Flexi Plans (these are mobile and data phone plans), and the cheapest Flexi plan - the Flexi-Lite - was even more expensive than my existing iOne Plus plan.
  2. I was willing to retain the iOne Plus plan, but then, I got another shocker. Apparently, there was an $85 installation charge that I had to pay when I sign on to the fibre plan.


I told the customer officer that this $85 installation charge is not listed anywhere: not on the promotional letter, and definitely not on the Singtel web site where I was directed to for more information about the $45 promotion. To me, this $85 that was suddenly foisted on me is the classic "hidden charges" bait and switch deception as practised by many an unscrupulous vendor.

Besides, I have already noted that Starhub had advertised free installation charges for some of their fibre plans, while M1 had listed the installation charge as only $58 for their $39/month plan. Not only did Singtel hide this hidden charge in its brochures, advertisements, and website, unlike Starhub and M1, Singtel's $85 installation charge is even more expensive than M1's ($85 versus $58)!

I told the Hello Shop customer office that I have decided not to sign on to the fibre plan because of this hidden charge. Because with this additional charge, the Singtel $45/month promotional plan is no longer value for money. Fed up with the Hello Shop experience, I decided that I have no choice but to switch providers if I want to get satisfaction.

M1 was offering their 200 Mbps fibre plan for $39/month, whereas Starhub only offered a 100 Mbps plan for the same price. I decided to sign on with M1.

I went to the M1 web site, and found that they had a $15/month mobile phone plan like the iOne Value, which offered 50 minutes of outgoing calls and 150 SMS messages. They called it their GSM DIY plan, and there is no problem for me to sign on to this cheapest mobile plan, unlike the hurdles Singtel placed before me to prevent me from downgrading to their cheaper plan. This made my decision to migrate completely from Singtel to M1 a no-brainer.

A few days ago, I received a call from Singtel's PR department enquiring my decision to move to M1 (they know that I have moved to M1 because I have to port both my fixed line and mobile line numbers to M1). However, the Singtel PR lady appears to be filling up a questionnaire, as she was asking me what was the mobile phone that M1 offered me that triggered my switch - without even asking me WHY I switched! I explained over the phone that my switching over to M1 had got nothing to do with smartphone offers, but everything to do with customer service perception. But from the tired way that the PR lady's voice sounded, I doubt she even wrote down all the other stuff I told her about my reasons for switching on her questionnaire.

This is why I decided to write this particular post.

Saturday, 1 December 2012

My Shanzhai (山寨) Android Phone

I was  at the Singapore Expo for the last day of the Sitex Show last Sunday (25 Nov 2012). I was shopping for a new Windows 8 notebook to replace my existing Windows 7 Asus notebook. However, all Windows 8 notebooks with touchscreens at the show (whether from Acer, Asus, Dell, Lenovo, or HP) were ultrabooks with a miserly 128 GB SSD. I was surprised that not a single manufacturer offered a magnetic disk storage option! If I were to buy a new notebook, it must have  at least 1 TB storage space, and the small capacity SSDs simply won't cut it.

Also, none of the touchscreens were larger than 13". If I am upgrading from my existing Windows 7 notebook, I will need a new notebook that has at least a 15.6"  touchscreen (my Asus notebook has a 16" screen). None of the notebooks met this criteria either.

After trying out all the different models at the show, I have decided that the only screen mechanism that is acceptable to me is the one used by the XPS 12 from Dell. As I already own an Asus Transformer TF300 tablet, I know that it is actually very awkward to use the touchscreen in a vertical position. When I use a Windows 8 notebook as a tablet, I want the screen to lie flat horizontally. Only the Dell XPS 12 with its rotatable screen will allow the notebook to be used as a slate (with the screen lying flat over the keyboard). Both Acer and Asus uses the Transformer Pad mechanism (screen is detached from the keyboard dock when used as a tablet), which is not what I want because I will have to carry the keyboard dock separately. The Lenovo's Yoga mechanism allows the screen to be folded 360 degrees all the way round towards the back of the keyboard when transformed to a slate. But when you carry the slate, you will be touching the keys on the keyboard, which feels rather awkward. In my opinion, only Dell's convertible screen makes sense for using the notebook as a slate.


As none of the Windows 8 notebooks meet my requirements currently, there was no point in getting a Windows 8 notebook this year. Perhaps there will be more choices next year.

The Shanzhai Phone

One of the stalls were selling an imitation Android phone that looked like a Samsung Galaxy Note. It caught my fancy because it was a dual-SIM phone, and it was dirt cheap. So instead of a Windows 8 notebook, I bought a pretty good looking shanzhai phone for just S$250. The package included:
  • Dual-SIM Phone
  • 5" AMOLED screen 480 x 800 resolution (with 5 point multi-touch)
  • 1 GHz Cortex A7 single core CPU
  • Android 4.0.3 (Ice Cream Sandwich) OS - includes the Google Play store
  • Front and Rear cameras including Rear LED flash
  • GPS
  • FM Radio - doesn't require using earpiece as antenna
  • 2GB internal storage and 32GB micro-SD slot
  • 512 MB RAM
  • Removable battery - two Li-ion batteries (3200 mAH) included in the package
  • Free hands free kit
  • Free screen protector
  • Free phone casing (diary type)
  • Free stylus
  • Samsung Galaxy Note lookalike packaging

Notice that the phone is literally called the "Android Note".

This is the front.

This is the back. Notice the "Android" brand.

The phone chassis resembles the Samsung Galaxy Note 1.


Recently, one of my friends was inquiring about the Samsung Galaxy Ace Duos - a dual SIM phone. I found that the shops were selling this phone for S$270 (without contract). However, the Galaxy Ace Duos is only running Android 2.3 (Gingerbread), and the price did not include the freebies like the extra battery, free screen protector, free phone case and free stylus.

As the phone is dual-SIM, I can put my voice SIM card in slot 1, and my data SIM card in slot 2:

Note that only slot 2 supports a GSM/3G SIM card. Slot 1 supports a plain GSM SIM card only.


Apparently, you can enable both SIM cards to be active concurrently.
However, you can configure one SIM as the default for making Voice Calls (calling out).
Likewise, although both SIMs can receive SMS messages concurrently, you can configure one SIM as the default for sending them (Messaging).


General Impression

For such a low price, I was quite impressed with the package. I was okay with the low resolution screen, the low-spec CPU and low RAM  as my main intention is to use this phone primarily for voice calls, and for it to provide an internet hotspot for my Asus 10.1" tablet. I don't intend to run resource intensive programs on this phone, so the performance of the phone was quite acceptable. However, it is definitely much slower than my Asus tablet, which sports a Tegra 3 quad-core CPU at 1.4 GHz and has 1 GB of RAM.

However, there are some noticeable defects/limitations, but which I have accepted and will live with.



"Buzzing" Noise coming from the speaker

The built-in speaker has a slight defect. Whenever a sound file is played, the speaker will always output some unwanted buzzing noise. I turned off touch tones and keyboard audio feedback because I didn't like this buzzing noise. I don't know if this is a hardware problem.



No Firmware Upgradeability

There is no menu option to update the firmware from Android 4.0.3, because there is no software support. The manufacturer is unidentified, and there isn't any support web site. This phone is truly a "what you see is what you get" deal. Luckily, Android 4.0.3 is quite mature, and is way better than the Android 2.3 on my Samsung Galaxy S phone.

If I really want to update the firmware, I will probably have to install it myself using say a CynogenMod. However, I probably won't bother.

Although there is no signs anywhere on who was the manufacturer, I learnt of a useful Android app called the Android System Info by ElectricSheep that displays some useful information about the CPU. According to the Android System Info app, the manufacturer of this phone is indicated as "Alps". I think "Alps" is referring to the company Alps Electric, which appears to be some Japanese company specialising in the manufacture of all kinds of electrical and electronic components, including components for mobile phones.



No Chinese Handwriting Keyboard 

Although this phone is made in China, it doesn't come with a free Chinese handwriting keyboard app. Both my Samsung Galaxy S phone and my Asus Transformer TF300 tablet came with free Chinese handwriting software.



Can only switch between 3 Keyboards

Although I downloaded a few alternative keyboards, when I want to switch to another keyboard, the system will only show me 3 keyboards to choose from. Since the Android stock keyboard and the Android Chinese Pin Yin keyboard is always available, I have to deactivate SwiftKey 3 to enable the Swype keyboard as the 3rd and last choice.

I prefer Swype over Swiftkey 3.



Gallery app doesn't see newly added image files

On my Asus tablet (running Android 4.1.2), the Gallery app is quite responsive, and always show newly added JPG files. On the shanzhai phone, this doesn't happen. I have to unmount the SD card, and then remount the SD card, to force the phone to reindex image files on the device (including the newly added ones) so that they can be seen in the Gallery app.

I am not sure if this is due to bugs in Android 4.0.3.



Phone however can run Flipboard!

For some reason, the Flipboard app is not compatible with my Samsung Galaxy S nor my Asus Transformer TF300. As such, I have never seen how the Flipboard app is like. However, Flipboard has no compatibility issues with this shanzhai phone, and I can finally run the Flipboard app and see what this app all about.

My Shanzhai phone running a Windows Phone 7 launcher (Launcher 7).
I find it very amusing to have an imitation Samsung Galaxy Note
running an imitation Microsoft Windows Phone user interface.